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M365 Show - Microsoft 365 Digital Workplace Daily

Microsoft Dynamics Pulse: CRM, ERP, Insights

Unlock Better Customer Service Using Copilot Agents in Dynamics 365 Contact Center

Mirko Peters - Microsoft MVP's avatar
Mirko Peters - Microsoft MVP
Sep 09, 2025
∙ Paid

Imagine you go into a business and get answers right away. Your problems are fixed much faster than before. Copilot and Dynamics work together to make customer service better. They mix your team’s skills with ai to find smarter ways to help. You see a 12% rise in customer happiness. Agents solve 14% more cases each hour.

  • Copilot’s ai-driven customer serv…

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