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Microsoft Security Pulse: Protect, Detect, Defend

How to set up automated responses for customer inquiries

Mirko Peters - M365 Specialist's avatar
Mirko Peters - M365 Specialist
Jun 19, 2025
∙ Paid

Quick, consistent replies matter in customer service. When you respond to customer inquiries without delay, you build trust and reduce churn. Studies show that customers expect immediate service, with 72% wanting fast answers and over half switching after just one negative experience. Automating response processes helps you meet these expectations. With

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