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M365 Show - Microsoft 365 Digital Workplace Daily

Microsoft Copilot Pulse: Artificial intelligence by Microsoft

How to Build Autonomous IT Helpdesk Agents Easily

Mirko Peters - M365 Specialist's avatar
Mirko Peters - M365 Specialist
Jun 02, 2025
∙ Paid

Creating autonomous IT helpdesk agents has never been easier. With tools like Copilot Studio and Power Automate, you can streamline IT support tasks without needing advanced technical expertise. Automating repetitive tasks boosts productivity by 30% and reduces operational costs by 25%. These agents also improve first contact resolution, ensuring faster…

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